Stopping
You pay for one month at a time and nothing renews automatically. If you don't want another month, don't buy one. Your bots keep running to the end of the month you've paid for, then stop.
Once your bot has started
Running a bot costs us money from the moment it starts. Once it has started, we don't give refunds for changing your mind or for the unused part of a month, except in the cases below or where the law says we must.
Your 14-day right to cancel
If you're buying as a consumer, you have the right to cancel this contract within 14 days without giving any reason. The period ends 14 days after the day your contract with us is made, and each month you buy is a new contract. This right is for consumers, so it doesn't apply if you buy for a business.
To cancel, tell us clearly that you've decided to, by email to support@controlark.net, by message on Discord, or by post to 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. You can use the form below, but you don't have to. You only need to send your message before the 14 days end.
- If your bot hasn't started yet, we refund the whole payment.
- We won't start your bot within the 14 days unless you expressly ask us to, and we'll ask you to confirm that in writing. If you ask us to start and then cancel within the 14 days, you pay for the service in proportion to what we've provided up to when you tell us, compared with the full contract, and we refund the rest. For example, if you cancel 10 days into a 30-day month, you pay for 10 days and we refund the other 20.
Cancellation form
Copy this into an email or letter, and complete it if you want to use it.
To: Tommy Taylor, trading as TX Studio, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom, support@controlark.net
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.When something is our fault
If ControlARK doesn't work as described and we can't put it right within a reasonable time, you can ask for some or all of your money back for the affected time. Tell us at support@controlark.net and we'll look at it with you.
How refunds are paid
If you cancel within your 14-day right to cancel, we refund you without undue delay and within 14 days after the day you tell us. Other refunds are paid within 14 days of us agreeing them. Refunds go back to the way you paid, and you won't pay any fee for the refund.
Stripe handles payments for us and can also decide refunds under its own rules and the law, including within 60 days of your purchase.