ControlARK Get a bot on Discord

Terms of service

The agreement between you and us when you buy or use ControlARK.

Last updated 6 November 2026

Who we are

ControlARK is run by Tommy Taylor, trading as TX Studio, a sole trader in the United Kingdom ("we", "us"). Our address is 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. You can reach us at support@controlark.net.

These terms are the agreement between you and us when you buy or use ControlARK. By paying for or using ControlARK, you accept them. Please read them with our privacy policy and our cancellation and refunds page, which form part of them.

What ControlARK is

ControlARK provides bots: game clients we run that join your ARK: Survival Evolved server on Xbox as a player and carry out what you set up in the ControlARK app, such as kits, chat commands, points, events, Discord posts and moderation.

Not official

  • ControlARK is an independent service. We are not part of, affiliated with, endorsed by or supported by Studio Wildcard, Snail Games, Nitrado, Microsoft or Xbox.
  • ARK, Xbox and Nitrado are trademarks of their owners. We use their names only to say what ControlARK works with.
  • ControlARK depends on their games and services, which they can change or restrict at any time. We can't promise that they will keep allowing what the bot does.

Your account

  • We create your account after you contact us. You get a username and a sign-in token. Keep the token secret: anyone with it can use your account.
  • You can add users to your account. You are responsible for what they do with it.
  • You must be at least 18, or have the permission of a parent or guardian, to buy ControlARK.
  • Tell us straight away at support@controlark.net if you think someone else has your token. You can also make a new token in the app.

Your servers and accounts

  • You may only put a bot on servers you own or are allowed to manage. ControlARK is only for your own servers, never anyone else's.
  • To find your servers and let the bot act as an admin, ControlARK uses the Nitrado token you add in the app. It reads your server details and admin password. We store the token encrypted and use it only for this.
  • You are responsible for following the rules of Nitrado, Microsoft and the game's publishers, and for the rules you run your server under.
  • If Nitrado, Microsoft, Studio Wildcard or anyone else suspends, restricts or takes action against your server, your Nitrado account or your Xbox account, that is between you and them. We are not responsible for it, though we'll help where we can.

Bans, kicks and moderation

  • The bot kicks, bans, renames or warns players only because of settings you or your users choose, such as chat and name filters, or commands you send. You are responsible for those settings and their results.
  • We are not responsible for a player being kicked or banned, or for a player's complaint about it. Check your filters and logs, and unban players in game or through the API if a filter catches the wrong person.
  • Bans made by Nitrado, Microsoft or the game itself have nothing to do with ControlARK, and we can't lift them.

Fair use

You must not use ControlARK to:

  • harass, threaten or discriminate against players;
  • break the law, or the terms of Nitrado, Xbox or the game;
  • try to get into accounts, servers or data that aren't yours, or to break, overload or copy ControlARK;
  • resell or share access to ControlARK without our written agreement.

Players on your servers are your community. You are responsible for telling them that your server uses ControlARK, and for the settings you choose, such as moderation filters and bans.

Price and payment

  • ControlARK is sold one month at a time, priced per bot. Before you pay, we confirm in writing the total price for the month including any tax and how to pay. Your bot normally starts straight after you pay, once you've asked us to start it.
  • You pay in advance using a Stripe payment link. Nothing renews automatically and you won't be charged again unless you choose to buy another month.
  • Near the end of your month we'll ask whether you'd like another. Each month you buy is a new contract on the terms in force at that time. If you don't buy another month, your bots stop when the paid month ends.
  • The price can change for a later month. We'll tell you before you pay for it, and it never changes a month you've already paid for.
  • We sell ControlARK using Stripe Managed Payments, so Stripe's Link service (also called Onelink) is the merchant of record for your payment. Your checkout, receipt and invoice may say "Sold through Link", and your bank statement may show LINK.COM. Stripe handles receipts, sales tax, VAT or GST, and payment support. We still provide ControlARK and are responsible for it.

Where we sell

We only sell to customers in countries and territories where Stripe handles sales tax, VAT or GST for us: Albania, Armenia, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, British Virgin Islands, Brunei, Bulgaria, Cameroon, Canada, Cayman Islands, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mexico, Moldova, Nepal, Netherlands, New Zealand, Nigeria, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Türkiye, Uganda, Ukraine, the United Kingdom, the United States, Vietnam, Zambia and Zimbabwe.

This list can change when Stripe's coverage does. If your country isn't listed, please don't buy.

Cancelling

Nothing renews automatically, so you don't need to do anything to stop: your bots run to the end of the month you've paid for, then stop unless you buy another month. The full rules, including your 14-day right to cancel as a consumer, are on our cancellation and refunds page.

What we promise, and what we can't

  • We will provide the service with reasonable care and skill, and fix problems we're responsible for within a reasonable time.
  • Bots depend on Xbox Live, Nitrado, the game, your server, and our machines and connection. Updates to the game, server restarts and outages can stop a bot for a while. We don't promise that a bot will always be online, and short interruptions are not a breach of these terms.
  • We can change ControlARK, for example to keep it working after a game update. If a change makes it materially worse for you, you can cancel and we'll refund any whole months you've paid for and not started.

Our responsibility to you

  • If we break these terms, we are responsible for loss you suffer that was a foreseeable result. We are not responsible for loss that wasn't foreseeable, or for business losses such as lost income.
  • Apart from the cases below, our total responsibility to you is limited to the amount you paid us in the 12 months before the problem.
  • Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, including your rights under the Consumer Rights Act 2015.
  • In-game items, dinos and points have no money value. We are not responsible for losses in game, such as items lost after a server wipe or rollback.

When we can end the service

We can suspend or close your account if you seriously or repeatedly break these terms, or don't pay. Unless it's urgent, we'll tell you first and give you a chance to put it right. We can also stop providing ControlARK altogether, for example if a game or platform change means we can't keep it running. We'll give you as much notice as we reasonably can, and refund any time you've paid for and won't get.

Player data we process for you

For the data of players on your servers, you are the controller and we are your processor. This section is the written contract between us for that processing, under Article 28 of the UK GDPR.

  • What we process: players' character names, gamertags, Xbox user IDs and tribes; chat lines that are commands, that your moderation filters act on, or that go through cross-chat; points, playtime, kits claimed and other requests. We process it to run the features you choose, for as long as your account is open.
  • Your instructions: we process this data only on your instructions, which are your settings, what you do in the app or API, and what you ask us in writing, unless the law requires otherwise. If it does, we'll tell you first unless the law forbids that. We'll tell you if we think an instruction breaks data protection law.
  • Confidentiality and security: anyone we allow to handle this data must keep it confidential, and we protect it with appropriate security measures, including those in our privacy policy.
  • Other processors: you authorise us to use the providers listed in our privacy policy. We'll tell you before adding or replacing one so that you can object, bind them to equivalent duties, and stay responsible for their work.
  • Helping you: we'll help you answer players' data requests and meet your duties on security, breaches, impact assessments and dealing with the Information Commissioner's Office. If we become aware of a personal data breach affecting this data, we'll tell you without undue delay.
  • Transfers: if this data leaves the UK, we'll protect it as the UK GDPR requires.
  • When your account closes: we'll delete this data or return it to you, as you choose, unless the law requires us to keep it.
  • Checks: we'll give you the information you need to show this section is being followed, and allow and help with reasonable audits.
  • Your part: you must have a lawful basis for this processing and tell your players about it.

Complaints

If something has gone wrong, email support@controlark.net or write to us at 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. Tell us what happened and what you'd like us to do. We'll look into it and tell you the outcome.

Law and disputes

These terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you can also bring a claim in your local courts. If you live outside the United Kingdom, you keep any consumer rights that the law of your country says can't be taken away.

We may update these terms. We'll tell you about important changes before they apply. The date at the top shows when they last changed.